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Frequently Asked Questions for adidas Australia (2024)
Shopping & Orders:
- How do I return an item? Visit our returns page for detailed instructions and timelines. It's usually free for adiclub members!
- When will I get my refund? Refunds typically take 3-5 business days to process, then depending on your bank, 3-5 days to be posted.
- Why was my order cancelled? Common reasons include payment issues, stock availability, or order verification discrepancies. Contact customer service for specific details.
- How long does delivery take? Standard delivery is 3-5 business days, express is 1-2 business days. You can track your order online or through the adidas app.
- Can I change my delivery address or order after I place it? If your order hasn't been shipped yet, contact customer service ASAP to try and make changes.
- How do I use a voucher code? Enter the code during checkout at the "Payment" step. Ensure it's valid and within the expiry date.
adiclub:
- Why should I join adiclub? Earn points on every purchase, get exclusive discounts, early access to sales, and birthday rewards. It's free to join!
- How do I use my adiclub points? Points can be redeemed for discounts on future purchases. Check your point balance and redeem options online or in the app.
- Do I need an account to shop online? Not required, but an account saves your details for faster checkout and adiclub benefits.
Products:
- What if I can't find the product I'm looking for? Try searching using different keywords or browsing by category. If still unsuccessful, contact customer service for assistance.
- Can I get specific product recommendations? Use the online "Shoe Finder" or "Bra Fit Guide" tools for personalized suggestions. Chat with adidas representatives for further guidance.
- Do you sell genuine adidas products? All products on the official adidas Australia website and authorized retailers are guaranteed authentic.
Other:
- How do I track my order? Log in to your account online or check your order confirmation email for the tracking link.
- What are your customer service hours? Contact them via live chat, phone, or email during business hours: Monday-Friday: 9:00 AM - 5:00 PM AEDT.
- Do you offer student discounts? Check their website or social media pages for current student discount promotions.
Additional Resources:
- adidas Australia Help Center: https://www.adidas.com.au/returnpolicy.html
- adiclub Information: https://www.adidas.com.au/
- Customer Service Contact: https://www.adidas.com.au/help/pac-contact-us
